I had the pleasure of attending a Family Business Association event hosted by Kennards Hire last week. The Kennards family were gracious enough to not only host the event, but...
Blog
Your product is hot, your service is not!!
Most Businesses start with brilliant service. It's easier in the early days to over-service clients because there aren't that many. More clients come on and the Business grows….which is surely...
True leadership
I had the pleasure of attending a lunch today hosted by the NAB to promote the up-coming Socceroos game against Greece. We didn’t leave hungry with the Alpha restaurant putting...
Where have all the leaders gone?
One of my boys recently had a tough soccer game, the opposition were clearly more experienced and the scoreline reflected it! It was interesting observing the individual players during the...
One happy customer
completed building a home. It’s been a long journey full of excitement, frustration and issues but we have made it!! One of the final jigsaw pieces was the driveway and...
How do your feelings impact your decisions?
I’m in training for a triathlon and I figured a few swimming lessons couldn’t hurt so I signed up to ‘stroke correction’, a class that shows you how to improve...
Stages
Have you ever felt your Business is like a child, forever passing through different phases? As soon as you think you've got it sorted, the next phase emerges with a...
Growing Pains
Have you ever felt your Business is like a child, forever passing through different phases? As soon as you think you've got it sorted, the next phase emerges with a...
What is your 2016 context?
What is a context? It is an anchor. A ‘why’. A criteria to pass decisions through. For example, when entering a food court the decision will depend on your context. ...
Let’s start with trust
In the last couple of posts we heard about the importance of separating oil and water (ie separating the financial investment in a Business with the operational responsibilities). We also...